DelSuites Introduces 24/7 Guest Services

Your life moves around the clock—and now DelSuites Guest Services does too.

We’re proud to announce that we’ve expanded our dedicated Guest Services offerings beyond standard business hours. As of this week, our Guest Services team is newly available 24/7, whatever your needs—and we’re excited to bring that higher level of service to you.

Built on our standard of service

The DelSuites experience is built on personalized, committed service: solving problems, sourcing that special something, and making sure your suite perfectly fits your lifestyle. We’re always looking to grow our standard of service and make your stay truly memorable.

Whether you’re traveling on business or for an important medical procedure—staying with us a month or half a year—our Guest Services team is dedicated to a stay tailored to fit you.

From pre-arrival grocery services to the right equipment for pets, families, and mobility-impaired guests, the DelSuites Guest Services team already has the tools to customize our spaces for your life. Now we can deploy those tools anytime during your stay, to make your DelSuites experience frictionless.

Book online anytime

Our round-the-clock Guest Services availability builds on the gains we’ve made with our expanded booking tools. Our secure online booking portal lets you see, virtually tour, and book our suites from the comfort of your desk—anytime, anywhere.

You can customize, adjust, and personalize what you need for your stay whenever you’d like through our online booking tools. On your arrival day, all you have to do is show up at the door.

Communicate your way

Everyone has their favourite way to get things done—and our Guest Services team is available not just when you need, but how. Our Guest Services team is available by phone, email, or specialized secure forms, letting you communicate your preferred way.

We’ve automated some of our most common guest needs to get things done trouble-free. Our online check-in procedure and extension form let you handle your booking at the touch of a button. And if anything in your suite needs a tune-up, our maintenance form lets you report it easily—and starts repairs moving while you live your busy life.

But if you’d rather speak with one of our team directly, Guest Services is ready with the personal touch. We’re always available by phone at 416-296-8838. Our highly trained team members are here to handle more complex situations, important questions, and recommendations for how to enjoy Toronto.

What you need, when you need it

Now that we’re fully into the era of international travel, remote work, and digital lifestyles, nobody’s lives stop at 5:00 p.m. If you find there’s something that would improve your stay—whether it’s a small question, or a big adjustment—there’s no longer any need to wait for a solution.

Connect with our Guest Services team right away, and we can solve any small problems immediately—or get a start on untangling more complex questions while you sleep. Our network of partners, experts, and vendors can work on solutions for you at every hour, whether it’s a repair, special delivery, or just something to make your stay that much easier. And we’re always here with a listening ear.

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We’re looking forward to expanding the peerless service DelSuites is known for to all our guests—no matter what time it is. If you have a question about your suite—or a need we can satisfy—call or contact our Guest Services team. We’re looking forward to hearing from you.