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Hospitality Resolutions: Elevating Customer Service in 2024

January 24, 2024
hospitality resolutions 2024

Things are looking up in the world of travel, and it’s not just about leisure anymore – we’ve got “bleisure travel” on the rise. That’s right, combining business and leisure travel has become the new norm. 

Aside from being the usual business trip, the convergence of professional duties with the desire for relaxation has reshaped the way we explore new destinations. Extensive travel is gaining popularity thanks to the surge in remote work and short-term stays, with more people opting for serviced apartments over standard hotels.

At DelSuites, we understand the evolving needs of modern travellers. While we continue to deliver top-notch executive suites and an unmatched satisfaction guarantee, we’re also on a mission to step up our game in 2024.

We have some hospitality resolutions up our sleeves and are committed to aligning them with the industry’s changing dynamics. Consider this our way of keeping things fresh and ensuring your satisfaction on a whole new level in this exciting era of travel.

Technology Integration

Hospitality technology has emerged as a driving force for change in the industry, reshaping how we cater to guests. The era of digital transformation has ushered in a wave of innovation, with artificial intelligence (AI) taking center stage.

At DelSuites, we recognize technology’s pivotal role in enhancing guest experiences. Artificial intelligence (AI), in particular, serves as a valuable tool in communication, allowing us to efficiently interact with our guests while preserving the personal touch provided by our expert team.

AI also allows us to make predictions and analyze data, anticipating and catering to individual preferences. This predictive capability enhances the overall guest experience, proactively anticipating and addressing needs.

There’s also AI’s undeniable time-saving potential. Automation of routine tasks streamlines our processes, allowing our guest services team to focus on providing personalized attention where it matters most.

Striking a balance between the efficiency of AI and the warmth of human interaction, we ensure that every guest feels attended to and valued.

Source: Pexels

Tailored Experiences

Our commitment to customer service goes beyond providing a comfortable stay. We extend to crafting unique experiences that cater to the specific needs of our guests.

We understand the importance of flexibility, allowing our guests to move at their own pace. We are available 24/7 to address basic queries and offer support, ensuring our guests never feel alone during their stay. From adjusting cleaning schedules to using guest-preferred cleaning products and even tending to plants while guests are away, our attention to detail sets us apart.

Our team goes the extra mile by proactively conducting pre-arrival inspections and reaching out to guests in advance to address any specific requirements. This personalized touch extends to enhancing the arrival process with features like:

  • Streamlined key delivery
  • Move-in elevator bookings

Heiko S, one of our satisfied DelSuites guests, attests to the effectiveness of our approach, stating, “First contact before arrival was really very helpful and constructive (thank you), and the location of The Livmore in the center has its advantages; household appliances have good quality, and there are all necessary kitchen utensils.”

Our focus on personalized hospitality remains unwavering. This ensures that every guest’s experience with us is nothing short of exceptional.

Source: Unsplash

Growing a Team Delivering Elevated Guest Services

The DelSuites Difference is a commitment that has been upheld since 1998. Our experienced team, comprising reservations, guest services, and sales professionals, takes pride in delivering a seamless and comfortable stay from the moment you arrive.

However, our dedication to excellence doesn’t stop there. We are continually expanding our team to elevate our services.

Emphasizing bilingual skills, we recognize the positive impact that effective communication has on the quality of your stay. Fluent in Spanish, English, French, Cantonese, Igbo and Tagalog, we have enhanced our ability to cater to the diverse needs of our guests.

Furthermore, we are excited to integrate more than a decade of experience working with volunteers, managing multiple accounts, and building robust relationships with senior management and colleagues into our team dynamic.

Armed with a wealth of experience, our new colleagues will enrich our team culture and enable us to provide unparalleled customer service. 

Perla Towers Living Room

Stunning Furnishings

As we surge ahead, our dedication to providing a top-notch stay is reflected in the meticulous selection and replacing furniture with well-stocked and brand new furnishings.

From stylish coffee tables to comfortable dining and accent chairs, we adapt our furnishings to meet our guests’ unique needs and preferences. This ensures that our spaces not only meet but exceed the expectations of those who choose DelSuites for their accommodation needs.

Perla Towers Bedroom

Enhanced Clean and Comfortable Living

We prioritize the cleanliness and comfort of our living spaces. Through constant training and meticulous reviews, we have established an enhanced housekeeping team dedicated to ensuring a comfortable stay for our guests.

With 15 years of experience servicing Toronto’s hospitality market, our upgraded Housekeeping company has a proven track record in maintaining the standards of four and five Diamond-rated hotels across the city.

This wealth of experience is channelled into our properties, ensuring guests enjoy a clean, comfortable, and inviting environment.

A New Level of Hospitality with DelSuites

Our hospitality resolutions for 2024 are a pledge to redefine your experience. As we embark on this journey to elevate customer service, we invite you to rest easy, knowing that with DelSuites, you can truly feel at home.

No matter whether you are travelling for business, for family, or with your pets within the vibrant city of Toronto, we’ve got you covered. We take pride in not just meeting but exceeding your expectations, ensuring that every moment with us feels like a seamless blend of luxury and familiarity.

Your journey to unparalleled comfort and service begins with DelSuites. Contact us today to experience a range of stylish apartments reflecting our unwavering commitment to your comfort. 

Lifestyle talk

Trick or Treating Safety Tips Halloween

October 23, 2023

Trick or Treating Safety TipsHalloween is one of the most exciting nights of the year for your little ones. They get to dress up in costumes and spend the evening knocking on doors and getting heaps of candy. It’s a quintessential childhood experience – but as the responsible adult, you play an important role in making sure trick or treating is done safely. Here are some trick-or-treating safety tips to keep in mind so that you can make sure your kids have a safe and happy Halloween.

Make Sure Their Costumes Are Visible

Wearing a black Batman cape at dusk means that drivers will have a very hard time seeing your child as they try to cross the road. Instead, go for bright and colourful costumes or attach reflective tape to the costume. Also, your child can carry glow sticks, a flashlight or any other type of flashing device to make them more visible in the dark.

Can They Move and See Clearly?

Sometimes the trouble with masks and hooded costumes is that they restrict vision. Your child may struggle to see out of the small eye holes in the mask, which could cause them to walk into traffic or take a nasty fall. It is better to wear face paint rather than masks so that your child’s vision is not obstructed. Also, make sure that their costume doesn’t restrict their movement and make them more likely to trip and fall over such as a long skirt dragging on the ground.

Be Smart Around Strangers

Some other trick or treating safety tips are to trick or treat in a familiar neighbourhood where you know most of the people who live there. Make sure that your child knows that they should never go inside someone’s house unless they know them. Only trick or treat at well-lit houses and do not approach someone’s property if the lights are not on.

Trick or Treating Safety TipsCheck Out the Candy Before Eating

When your child arrives home with a bag filled with sweets, make sure that you give it an inspection before you let them dig in. Watch out for any items that they are allergic to, or any sweets that look like they have been tampered with or are not in their original wrapping. You mTrick or Treating Safety Tipsight want to place the Halloween candy somewhere on a high shelf so that you can dole out a reasonable amount and avoid a candy binge sugar rush and subsequent crash.

Alone or With Adults?

Children that are quite young should always trick or treat with an adult, or at least with a responsible teenage sibling or family friend. However, your older pre-teen children may be able to trick or treat in a group without an adult. You know your own child and how responsible they are – so use your judgement. When they go out you should know what neighbourhood they will be trick or treating in, they should be contactable via mobile phone and they should agree to be back by a specific time.

Another thing to add is if your child is also showcasing some symptoms of a cold or flu, it might be best for them to stay home.

If you are looking for fun things to do or wondering where to buy a costume, check out this guide to find out the latest on what’s going on in Toronto!

Keep these trick-or-treating safety tips in mind for a fun and safe Halloween!

Announcements, Events

25 Years of Excellence: DelSuites Celebrates a Quarter-Century Milestone!

October 8, 2023

In the ever-changing landscape of Toronto, one constant has been DelSuites – your home away from home for 25 incredible years. Imagine this: a quarter-century ago, the Toronto skyline looked vastly different, the Internet was a fledgling concept, and DelSuites opened its doors to serve the city’s need for top-notch furnished rentals.

Fast forward to today, and we are not just a business; we’re a community rooted in values that have stood the test of time. With our iron-clad “guest satisfaction guarantee,” DelSuites isn’t just another furnished rental option – it’s a lifestyle choice that improves every stay in Toronto.

This article isn’t merely a trip down memory lane, although we’ll certainly revisit some highlights of our incredible journey. It’s an invitation to explore what makes DelSuites a titan in hospitality and a pioneer in sustainability and customer service.

So, get ready to toast to the big 25 and discover why this anniversary is more than just a milestone – a celebration of community, sustainability, and innovation that beckons you to be a part of something greater.

More than a Suite, It’s a Home

What does ‘home’ mean to you? For some, it’s the warm embrace of a familiar place, while for others, it’s the people who fill a space with love and care. At DelSuites, we’ve been honoured to serve as a home for a diverse tapestry of guests over the last 25 years.

A Sustainable Choice You Can Feel Good About – At Every Level

When it comes to making travel decisions, many of us are becoming increasingly conscious of our impact on the planet. DelSuites aligns with this eco-awareness, integrating sustainability into every facet of our operations – from our suites to our larger community.

We believe in going green, not just for the sake of it but because it’s integral to delivering the best experience for our guests. Our focus on sustainability is all-encompassing. It’s in the materials we choose for our furnished apartments, the partners we collaborate with, and even the way we run our head office. 

We understand that making a sustainable choice is also about building a future, and what better way to celebrate our 25th anniversary than to pledge our commitment to a greener tomorrow?

 

Meet the Team Behind Your Comfort

The heart and soul of any successful organization is its team, and DelSuites is no exception. For a quarter century, we’ve made it our mission to provide top-notch service and create a home away from home for our guests. But what makes our service truly special is the passionate, dedicated team working tirelessly behind the scenes. In addition, we extend our heartfelt gratitude to our dedicated stakeholders (investors, suppliers, partners) whose unwavering support has been instrumental in our journey towards success.

A Growing Family Committed to Excellence

As DelSuites reaches its silver anniversary, our team continues to grow, allowing us to serve you better. This expansion isn’t merely about numbers; it’s about enriching our service offerings by bringing together people with diverse skill sets, backgrounds, and expertise. More hands on deck means more efficiency and an infusion of new ideas and innovative solutions to elevate your stay with us.

What’s it like to be a part of this amazing journey? In the words of one of our newest team members:

 “Being part of the Guest Services team has been an eye-opening experience. It’s not just about tackling the day-to-day tasks but bringing fresh perspectives to enhance guest experiences. The culture here encourages innovation, fosters excellence, and focuses on compassionate care for our guests.”

DelSuites Provides Guests with the Tridel Advantage

While DelSuites stands as a prominent short-term housing provider in Canada, we are proud to be a part of a larger and well-established family with a rich history. As a member of the Tridel Group (recognized as one of Canada’s largest residential real estate groups crafting over 90,000 homes), DelSuites provides exclusively furnished apartments located within Tridel-constructed buildings. These accommodations are a testament to the innovation and excellence for which Tridel, one of Canada’s most celebrated developers, is known.

CHPA & CERC: Setting the Standards in Corporate Travel

The Corporate Housing Providers Association (CHPA) and Canadian Employee Relocation Council (CERC) are dedicated to upholding and innovating standards within the corporate housing sector. Being a member of CHPA and CERC is a testament to our dedication to offering our guests the very best. It isn’t just about accommodations; it’s about a promise of quality, consistency, and care and being informed of the latest trends and best practices.

The Future Looks Bright

As we celebrate a momentous 25 years, it’s impossible not to feel excited about what the future holds for DelSuites. Imagine more cutting-edge technology making your stay even more convenient, a broader array of services to meet your every need, and a stronger focus on sustainability and community initiatives.

  • Our Vision: To continue to be the most trusted and innovative provider of furnished homes.
  • Our Mission: To always be your family away from home and create memorable experiences for you.

So, whether you’re a new guest discovering us for the first time or a longtime friend who has been part of our journey, we extend our heartfelt thanks. We invite you to continue to make DelSuites your “home away from home” as we strive to create a future that is as bright as our past has been remarkable.

Business Travel, Corporate Housing, Lifestyle talk, Relocation

Relocating Employees – Common Mistakes Companies Make

November 1, 2022

If your company is looking to relocate employees for work, don’t make it too difficult for them. Relocating employees is a complex process and there are a lot of details that need to be taken care of. However, it’s essential that it is done right – because it can be quite a stressful experience for your employee if the move isn’t handled well.

Unfortunately, many companies drop the ball on this part of the contract, by not paying enough attention to supporting their employees during the move. Here are some mistakes that you should avoid so that you can help your employees make a seamless transition.

Common Mistakes When Relocating Employees

Not Communicating With The Employee

Do your best to keep the employee informed about everything that will happen during the move, including all of the details about where they will stay, how their belongings will be transported, and what paperwork they need to fill out when they arrive.  This will help to keep the employee in the loop and ensure that they are not confused when they arrive. Don’t assume that they will know what to expect!

Not Having a Clear Budget For Relocating Employees

Relocating an employee can be expensive, but it can be even more costly if you don’t have a clear picture of the costs. Having a budget is important, as it allows you to plan out how much you have to spend on each aspect of the relocation and accurately predict your expenses.

Remember, when making a budget it’s always a good idea to add on an extra 20% at the end, just to account for any surprises that might occur during the relocation process.

Not Helping Employees To Get Set up

There are a lot of things that your employee will need to set up when they arrive in their new location – destination orientations, school finder, settling services, legal services, temporary housing, bank account, phone number, internet, etc. Do your best to support them with this and help them to set it all up.

They will appreciate the help and it will assist them in making the transition go much more smoothly so that they can settle into their new home more easily.

Employee Relocation in Toronto

Finding Unsuitable Accommodation For Employee Relocation

Another mistake that companies make when relocating employees is that they don’t put enough thought into choosing the accommodation where the employee will stay temporarily before they can move into their new home.

As a result, the employee ends up staying somewhere in an unsuitable location and without the necessary amenities.

Our apartments are a great option for employee relocation. These fully furnished apartments offer a spacious living area, bedroom, and kitchen – so that the employee can settle in and feel at home. Plus the convenient location means they won’t be far from work.

RELATED: How To Make Your Relocating Employees Run Smoothly

To find out more about relocating employees to Toronto, contact DelSuites today!

Downtown Toronto, Food & Recipes, Lifestyle talk, toronto toursim

5 Downtown Toronto Restaurants to Dine At

November 1, 2018

Downtown Toronto RestaurantsDowntown Toronto Restaurants – With such a multicultural population, there is a varied culinary landscape – you can take a trip around the world every time you go out to eat. Toronto’s pubs and bars have also been elevating their menus, in order to attract drinkers with a discerning palate. There’s something for every appetite and taste in this great city.

Here are a few great downtown Toronto restaurants to check out during your stay at the Livmore:

Hokkaido Ramen Santouka – Downtown Toronto Restaurants

When you are craving a big, steaming, satisfying bowl of noodles – this is the place to go. This restaurant originated in Japan in the 1980s, when founder Hitoshi Hatanaka made a goal to create delicious ramen and dedicated himself to perfecting the recipe via trial and error. Santouka serves up rich, fatty broth with fresh, springy noodles and delicious pork cheek that just melts in your mouth ~ Only a 10 minute walk from The Livmore building.

Richmond Station

This unique restaurant only buys whole animals, so the kitchen is always coming out with creative uses for the Downtown Toronto Restaurantsvariety of off-cut meats. They are committed to local ingredients and they also make most things by hand – doing all of their butchery, curing, aging, fermenting and baking in house.

This means that everything they serve is delightfully fresh and expertly made. Stop by for lunch (13 minute walk from The Livmore) on a Saturday or Sunday and you can enjoy the Slow Roast – a mouth-watering joint that the team has left in the oven overnight.

Eggspectation

After you’ve enjoyed the Toronto nightlife, you’re going to want to treat yourself to a delicious late brunch the next morning at this downtown Toronto restaurants. Head to this stylish chain (8 minutes from The Livmore) which serves classic American breakfast fare.

It’s a great way to start your day off right – with hand-squeezed juices and real-fruit smoothies and a mouthwatering selection of breakfast dishes – such as Breakfast Poutine with smoked bacon, homemade gravy and cheese curds, Maritime Lobster eggs benedict or a Montreal bagel with cream cheese and wild salmon.

Kathmandu Restaurant

Treat yourself to flavourful and spicy Nepalese and Indian cuisine at this local favourite. They have a Tandoor oven that gives the meat that irresistible smoky, oven-baked taste. Try the Goat Curry – cooked with ginger, garlic, tomatoes and hot spices. Or, share an “Everest Feast’ with your friends – a huge platter that includes everything from Chicken Tikka to Tandoori Prawn to Naan, Basmati Rice and Dessert. Go for a stroll while staying at The Livmore – 21 minute walk from the Livmore

The Elm Tree

downtown Toronto restaurants?This family-run modern Mediterranean restaurant prepares classic pasta and meat dishes with fresh and high quality ingredients. It’s also known for its cocktails and craft brews – and only a 3 minute walk from the Livmore

The Elm Tree is one of the most highly ranked restaurants in Toronto on TripAdvisor and it has a Certificate of Excellence, so if you are looking for somewhere to enjoy a special meal – it’s a good bet.

What are some of your favourite downtown Toronto restaurants?
Let us know in the comments below – we always love getting new recommendations!

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