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About me, Announcements, Customer Service Experience

Hospitality Resolutions: Elevating Customer Service in 2024

January 24, 2024

Things are looking up in the world of travel, and it’s not just about leisure anymore – we’ve got “bleisure travel” on the rise. That’s right, combining business and leisure travel has become the new norm.

Aside from being the usual business trip, the convergence of professional duties with the desire for relaxation has reshaped the way we explore new destinations. Extensive travel is gaining popularity thanks to the surge in remote work and short-term stays, with more people opting for serviced apartments over standard hotels.

At DelSuites, we understand the evolving needs of modern travellers. While we continue to deliver top-notch executive suites and an unmatched satisfaction guarantee, we’re also on a mission to step up our game in 2024.

We have some hospitality resolutions up our sleeves and are committed to aligning them with the industry’s changing dynamics. Consider this our way of keeping things fresh and ensuring your satisfaction on a whole new level in this exciting era of travel.

Technology Integration

Hospitality technology has emerged as a driving force for change in the industry, reshaping how we cater to guests. The era of digital transformation has ushered in a wave of innovation, with artificial intelligence (AI) taking center stage.

At DelSuites, we recognize technology’s pivotal role in enhancing guest experiences. Artificial intelligence (AI), in particular, serves as a valuable tool in communication, allowing us to efficiently interact with our guests while preserving the personal touch provided by our expert team.

AI also allows us to make predictions and analyze data, anticipating and catering to individual preferences. This predictive capability enhances the overall guest experience, proactively anticipating and addressing needs.

There’s also AI’s undeniable time-saving potential. Automation of routine tasks streamlines our processes, allowing our guest services team to focus on providing personalized attention where it matters most.

Striking a balance between the efficiency of AI and the warmth of human interaction, we ensure that every guest feels attended to and valued.

Source: Pexels

Tailored Experiences

Our commitment to customer service goes beyond providing a comfortable stay. We extend to crafting unique experiences that cater to the specific needs of our guests.

We understand the importance of flexibility, allowing our guests to move at their own pace. We are available 24/7 to address basic queries and offer support, ensuring our guests never feel alone during their stay. From adjusting cleaning schedules to using guest-preferred cleaning products and even tending to plants while guests are away, our attention to detail sets us apart.

Our team goes the extra mile by proactively conducting pre-arrival inspections and reaching out to guests in advance to address any specific requirements. This personalized touch extends to enhancing the arrival process with features like:

Streamlined key delivery
Move-in elevator bookings

Heiko S, one of our satisfied DelSuites guests, attests to the effectiveness of our approach, stating, “First contact before arrival was really very helpful and constructive (thank you), and the location of The Livmore in the center has its advantages; household appliances have good quality, and there are all necessary kitchen utensils.”

Our focus on personalized hospitality remains unwavering. This ensures that every guest’s experience with us is nothing short of exceptional.

Source: Unsplash

Growing a Team Delivering Elevated Guest Services

The DelSuites Difference is a commitment that has been upheld since 1998. Our experienced team, comprising reservations, guest services, and sales professionals, takes pride in delivering a seamless and comfortable stay from the moment you arrive.

However, our dedication to excellence doesn’t stop there. We are continually expanding our team to elevate our services.

Emphasizing bilingual skills, we recognize the positive impact that effective communication has on the quality of your stay. Fluent in Spanish, English, French, Cantonese, Igbo and Tagalog, we have enhanced our ability to cater to the diverse needs of our guests.

Furthermore, we are excited to integrate more than a decade of experience working with volunteers, managing multiple accounts, and building robust relationships with senior management and colleagues into our team dynamic.

Armed with a wealth of experience, our new colleagues will enrich our team culture and enable us to provide unparalleled customer service.

Stunning Furnishings

As we surge ahead, our dedication to providing a top-notch stay is reflected in the meticulous selection and replacing furniture with well-stocked and brand new furnishings.

From stylish coffee tables to comfortable dining and accent chairs, we adapt our furnishings to meet our guests’ unique needs and preferences. This ensures that our spaces not only meet but exceed the expectations of those who choose DelSuites for their accommodation needs.

Enhanced Clean and Comfortable Living

We prioritize the cleanliness and comfort of our living spaces. Through constant training and meticulous reviews, we have established an enhanced housekeeping team dedicated to ensuring a comfortable stay for our guests.

With 15 years of experience servicing Toronto’s hospitality market, our upgraded Housekeeping company has a proven track record in maintaining the standards of four and five Diamond-rated hotels across the city.

This wealth of experience is channelled into our properties, ensuring guests enjoy a clean, comfortable, and inviting environment.

A New Level of Hospitality with DelSuites

Our hospitality resolutions for 2024 are a pledge to redefine your experience. As we embark on this journey to elevate customer service, we invite you to rest easy, knowing that with DelSuites, you can truly feel at home.

No matter whether you are travelling for business, for family, or with your pets within the vibrant city of Toronto, we’ve got you covered. We take pride in not just meeting but exceeding your expectations, ensuring that every moment with us feels like a seamless blend of luxury and familiarity.

Your journey to unparalleled comfort and service begins with DelSuites. Contact us today to experience a range of stylish apartments reflecting our unwavering commitment to your comfort.

About me, Announcements, Giving Back

DelSuites Working Together with the City of Toronto

June 22, 2021

DelSuites exists because we believe cities are communities—and the best hospitality, whether you’re traveling, recovering from crisis, or new in town, is living right inside our community. In April 2020, COVID-19 made working together more important than ever. So when DelSuites heard about two chances to help our neighbours most in need—newcomers and Torontonians without homes—as DelSuites president Dan Henderson said, “We jumped at the opportunity.”

All the Fundamentals for a Home

In April 2020, the City of Toronto embarked on a huge, life-saving effort to help Torontonians sleeping on streets and in shelters find safe temporary homes—and prevent the spread of COVID-19. The DelSuites team immediately reached out to Mayor John Tory, Deputy Mayor Ana Bailao, and city staff to see where our expertise could make a positive difference.

What City leadership told us they needed was the things that make a house into a home: our specialty.

So in April 2020, DelSuites donated approximately 22-25 entire apartments’ worth of furniture (valued at $120,000) to two programs: the emergency housing effort, and the Transitional Housing Program for Newcomers to Toronto, which temporarily hosts new Torontonians until they can find permanent homes.

Program participants will receive everything they need to not just use their new space, but leave the stress of not having a stable home behind. They’ll walk in to find everything a home needs, from beds, couches, and kitchen tables to dish towels, sheets, and cutlery.

For newcomers to our city, we’ve contributed furniture that’s theirs to keep when they move to their first permanent Toronto homes. Furniture can be a serious expense for families restarting their lives in a new country, and this substantial donation will let our new neighbours spend their first months here building bright futures, knowing their community is here for them.

For Torontonians without homes, we’ve donated full apartment sets of furniture to fill some of the 250 supportive housing units built. This pilot project is the first in a bold new approach to reducing homelessness in Toronto, and we’ve donated furniture that will turn the bare walls of a new house into the kind of comfort, security, and dignified style we’d all hope to come home to.

The modular units that opened in September 2020, people who started sleeping in shelters and on streets moved into permanent, stable housing—and can focus on health, happiness, and rebuilding their lives.

More recently in June 2021, DelSuites donated an additional 13 furnished suites with a face value of 55K to shelters, supporting the City of Toronto Rapid Rehousing Program

Every piece we’ve provided is durable, modern, stylish, and comfortable, so our neighbours can confidently open their new homes to friends and family—and keep that cycle of hospitality and stability going.

“Not only is it a worthy cause, but it’s an important one. We need to do everything we can to give a comfortable accommodation experience to the people who need it the most in this time of crisis, we hope our contribution makes a difference to these families and our community.” — Dan Henderson, President of DelSuites.

Living the Values of Hospitality

This past year has been a difficult time for the hospitality industry, but in hard times, communities pull together. DelSuites is proud to have partnered with the City of Toronto to help provide comfortable, stable homes for the people who need it most in our city.

We’re glad to have the opportunity to make a positive impact, and underline the belief that’s at the core of why we provide comfortable, community-based, flexible accommodations—homes away from home—every day of the week.

That a little thoughtfulness goes the extra mile, that a comfortable place to sleep at night matters, and that providing good hospitality starts at home—and as part of the community.

About me, Business Travel

DelSuites nominated for the Americas Expatriate Management and Mobility Awards

April 6, 2016

For the third consecutive year, DelSuites has been shortlisted for an EMMA 2016 (Americas Expatriate Management and Mobility Awards), the global mobility industry’s premier awards by the Forum for Expatriate Management (FEM).

These awards recognize industry leaders, business successes and rising stars in global mobility. DelSuites has been nominated for Corporate Housing Provider of the Year and Most Innovative Use of Technology in Global Mobility. In addition, DelSuites is the only Canadian Corporate Housing Provider to be nominated for an EMMA in the categories. The awards ceremony takes place on May 5th in Philadelphia.

“We are absolutely thrilled to be shortlisted for Corporate Housing Supplier of the year”, says Cliff Norton, Director of Sales. “When you look at this year’s shortlist, it contains many of the most ambitious and cutting edge providers in our industry. To be named on this shortlist shows that the strategic decisions and actions that have shaped the way we move forward as a company are valued and respected by not only our guests, but also by our industry experts”.

Since its inception in 1998, DelSuites partnered with the Tridel group to meet the needs of a niche market: corporate travelers who require temporary accommodations that is more comfortable than a hotel stay. It has positioned itself as one of the best furnished accommodation rental properties in the business. The company has received the 2015 TripAdvisor award of Excellence and is consistently rated by its guests for its service and cleanliness. That said, Delsuites has not only grown to accommodate corporate clients, they also appeal to leisure stays, insurance claims and family stays. Here are our tips on relocating your family to the city.

A full list of all EMMA Shortlisted nominees is listed here.

Stay tuned to see if DelSuites takes home one of the Americas Expatriate Management and Mobility Awards (EMMAs)!

Business Travel, Fitness and Health, Lifestyle talk

How to Be More Productive on a Business Trip

March 15, 2016

Productivity thrives on routine. Many people find themselves most productive when they set up a routine, good habits and a working environment that benefits them. However, when you are on a business trip and you are in different surroundings it can be difficult to stay productive.

Here are some tips that you can keep in mind to be more productive on a business trip:

Business Trip Productivity Tips

Make sure that you have some work that you can do without being connected to the internet, such as emails you can write offline or word documents you can work on. If you are stuck in transit without a Wifi connection you can still be getting work done.
If you have established routines at home that help you stay productive, such as waking up at a certain time and getting energized with a session of yoga, bring these routines with you on your business trip whenever possible. These simple things will remind you of a normal working day and will help you to become more productive no matter where you are. Whether you are staying in a furnished rental in Toronto or apartment, the building amenities are available for you to take advantage of including fitness centres or swimming pools.
Being productive starts with planning, so create a list of goals and objectives you intend to accomplish during your trip and then break them down into smaller and more manageable tasks.
Get as much sleep as possible. You are much less productive when you are tired, so turn off the television and get to bed early when you can.
Make the most of the hidden pockets of time that happen throughout your business trip. You can listen to informative podcasts while waiting for the train, get some work done on your laptop while in transit and make business calls while walking from your furnished apartment to the conference centre.
Use apps to your advantage. There are many apps that are designed to help busy people be more productive and get more done. Here are a few that you might find useful.
Think strategically about keeping your electronics charged up, so that you won’t have to waste any valuable working time because you don’t have any battery left. Many airports and train stations will have plugs and charging stations, so keep up your battery topped up when you can.
Staying in a furnished apartment rather than a hotel can really help you be more productive. You’ll have a separate working and sleeping area, so you won’t have to sit on the bed while you work like you would in a small hotel room.

Being efficient on the road can be a challenge, but with these tips you can be in your most efficient state when you are on a business trip and get lots of work done!

Announcements, Business Travel, Downtown Toronto, Entertainment, Events, Lifestyle talk, Toronto Family Travel, Vacation Travel

Upcoming June and July Toronto Events, 2015

June 8, 2015

The summer of 2015 is going to be an exciting one in Toronto with a number of special events this year. Many of these events are located in downtown Toronto, centrally located and not too far from your furnished apartment. This is an ideal time to be in the city for your short-term stay or an extended stay. Here are a few of our favourite June and July Toronto events happening this year.

1. North By Northeast Festival (NXNE) (June 17-21, 2015). This festival has gone beyond just music to converge creatives artists into five different event-packed streams: Music, Film, Interactive, Comedy, and Art. Toronto will be a buzz with shows (and secret shows) at concert venues littered across town as well as free concerts at Yonge and Dundas Square. Discover your favourite shows and plan in advance so you can use your pass well.

2. The Toronto Jazz Festival (June 18-27, 2015). If you’re a fan of jazz, you’ll get a choice to hear over 1,500 musicians

Photo Credit: Mark Watmough

and 350 performances in over 40 locations around Toronto. This year, the festival will celebrate Oscar Peterson’s 90th birthday and welcome back Jamie Cullum to the stage. Festival headquarters are at Nathan Phillips Square, which features a fully licensed Mainstage Marquee and outdoor stage, where you can see some performances for free. It’s always a great way to introduce the summer!

3. Luminato (June 19-28, 2015). Luminato celebrates Toronto’s vibrant arts and culture scene in Toronto, via this 9 day festival across the downtown core and at the festival hub in David Pecault Square. See performers like Jason Collett revive his basement revue; view the imaginary rose garden, a visual arts display; or dance the day away at a Brazilian block party! There are many events everyday, so do check the website to see which one appeals to you.

Photo Credit: US Embassy Canada

4. Taste of Toronto (July 2-5, 2015). This food event takes over the grounds of Fort York in its second year. Food enthusiasts are drawn to sample dishes from some of the best eateries in the city, including Montecito, Barque, THR & Co., Splendido, Bosk, and Richmond Station. Exciting food events will be on offer, as well, including the Toronto Life Chef’s Table, a series of interactive discussions with chefs; and the Metro Masterclass, a hands-on cooking session from the popular chefs (and a visiting chefs, including Christina Tosi, of Momofuku Milk Bar). The best part? You can walk home from your food coma! June and July Toronto Events

5. Fringe Festival (July 1-12, 2015). This is the best way to see theatre for cheap with over 150 shows at over 30 venues in the city. The shows are performed at unexpected places in the city, as well, from waiting rooms to the back parking lot of Honest Ed’s. Now that there’s Fringe Kids in place, this is also a great way to introduce grassroots theatre to your children.

6. Pan Am/Parapan Am Games (July 10-26, 2015). The most anticipated event for this year, the Pan Am and Para Pan Am games will bring in over 7,000 athletes from the Americas and the Caribbean to compete in 36 Pan Am sports and 15 Parapan sports all over Toronto and within Ontario. If you’ve never gone to the Olympics, this is your chance to see some sports of that caliber as well as many athletic facilities being upgraded in time for the games. Many events surrounding the games are forthcoming, including Panamania, a 35-day arts and cultural festival. Many exciting musicians will be performing for free at Nathan Phillips Square including Janelle Monae, The Flaming Lips, The Roots, and Tanya Tadaq.

What June and July Toronto events are you looking most forward to?

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