Alto at Atria

Housekeeping

Housekeeping is provided bi-weekly where applicable and is intended to assist guests in maintaining their suite.  Dish washing, regular garbage/recycling removal and personal laundry are the Guest's responsibility.

Your scheduled day will be noted on your Arrival letter.

When we visit, we will make the beds with fresh linen, replace towels, dust, sweep, vacuum and mop the floors. We will also replenish your supply of bathroom and facial tissue and garbage bags on housekeeping day, throughout your stay. 

Refer to the back of your arrival letter for some helpful tips to follow

Contact Guest Services with any special requests or concerns.

Extra charges will apply if extra time or repairs are needed to return suite to the condition it was in at your arrival.

Deep cleanings will be scheduled for our longer stay guests (3 months or more). Contact Guest Services to schedule.

Please note that if you have arrived the day before or are departing the day after a scheduled suite cleaning, your suite will NOT receive service.

The following linens are replaced once bi-weekly, when used:

•  bed sheets and pillowcases
•  bathroom towels
•  kitchen tea towels and dish cloths
•  table napkins and place mats if required
•  sofa bed package if required.

If you need to wash the above items between housekeeping days, please take care to wash whites with whites only to prevent discolouration and damage.

We also ask that you not use DelSuites linens for cleaning purposes. Any stains or damage to the linens caused by guests will have charges applied.

Personal Items

Housekeeping will not handle any personal items. To allow for thorough cleaning, please keep surfaces clear of personal items and clutter. If your bathroom has a medicine cabinet or drawers, we recommend that you place toiletries there.

Fresh linens will be left in the suite for you to replace if personal items are found on the bed during service.

Please advise DelSuites if you are using your own linens. We promise to do our best to ensure we do not take your linens when we clean but mistakes can happen.

We may place any food or drink debris in the garbage. If there is a food item you prefer to keep on the counter, such as fruit, please place it in a container or store it in a cupboard on cleaning day, to avoid confusion.

If we are uncertain, we will not touch the items and a member of the Guest Services Team will reach out to you

If you have a specific question about our housekeeping approach, please contact us

Maintenance

We have listed some preventative maintenance items to be aware of in order to avoid damage to the suite that could be deemed your responsibility.

Climate Control

Heating and air conditioning are switched seasonally by central building equipment. This changeover is pre-scheduled by building maintenance. The individual suite controls will adjust the levels of heating and cooling, but will not allow a change from heating to air conditioning or vice versa. Notices will be posted in the building advising of changeovers.

The recommended temperature settings are a minimum of 65 degrees for cooling and a maximum of 75 degrees for heating. Please keep the windows closed when operating the heating and cooling unit. The units are maintained and serviced seasonally by the Building Corporation.

Thermostats are to be set to AUTO. If the fan runs continuously on a lowered setting, there is a risk of freezing in the coils. It can cost upwards of $1500 for repair.

In the colder months, there is a chance of condensation forming around the windows if the suite is kept too warm. Here are some helpful tips to minimize the condensation and any possible damage in the unit:

• When cooking turn on the exhaust fan above the stove.
• When taking a bath or shower ensure the ERV system is on in the washroom on the maximum (red).
• If the condensation is quite bad we suggest running the exhaust fan for a few hours.
• Slightly open the window or door for 5-10 minutes to let outside air circulate inside the suite but be sure to close after the 5-10 minutes.
• If you have humidifiers please try to avoid using these during extreme cold weather as it increases the amount of condensation.

If you have any problems with your heat or A/C, please contact your Guest Services Representative.

Appliances

Do not leave the stove unattended when cooking.

Clean spills as they happen.

Do not leave the suite when the dishwasher or washing machine is in operation.

Watch for and report any leaks immediately.

Use the appropriate soap for the dishwasher and washing machines.

Using the incorrect soap can cause the machines to overflow and leak as well as costly service calls.

Leave the dishwasher and washing machine doors open slightly when not in use so air can circulate, preventing odours and mildew from forming.

Clean the lint trap inside the dryer after each use as this can be a fire hazard. The lint trap can be found on the inside at the front of the machine.

Energy Conservation

We ask that you turn off lights and the televisions when not in use or if you leave the suite. Additional charges could apply for higher than average consumption of electricity.

Please note that your light switches are powered by a master light switch located beside the entrance door in order to conserve energy. This switch will allow you to turn off all your lights as you are leaving the suite or turn them on as you enter. You will need to ensure that the switch is in the "ON" position for any of the light switches to work. Click here for more tips

Garbage and Recycling

To facilitate proper cleaning, maintain the freshness of your suite and to prevent insect activity, we ask for your cooperation in removing your garbage and recycling regularly.

The Garbage/Recycling Chutes are conveniently located on each floor.

Extra costs may be incurred if excessive amounts of garbage or recycling are left for Housekeeping to dispose of

Water

Do not let water accumulate or sit on the floor. Water can cause damage very quickly.

Clean any water spills immediately.

If you have a leak, report it immediately to Guest Services.

Keep the plastic shower liner inside the bathtub during a shower and leave it there until it has completely dried.

There are NO floor drains in the bathrooms.

There is a bath mat on the side of the tub to stand on after stepping out of the tub.

Energy Recovery Ventilator

The ERV system is an innovative system that allows better air-quality by delivering fresh air directly into your suite. It is controlled by the wall mounted touch pad in the bathroom.

There are 4 modes - 20, 40, 60 minutes and complete OFF. Each time you press the button the system will switch between the settings. The ERV system is ONLY to be turned off for maintenance.

DelSuites is responsible for the regular maintenance of this unit.

Toilet Issues

When flushing the toilet, hold the handle of the toilet long enough to completely clear the bowl.

Be mindful of the amount of toilet tissue used. If the toilet is clogged, use the plunger. It is placed beside the toilet in the main bathroom of each suite.

If the water level continues to rise, turn the water supply OFF immediately and place towels on the floor to absorb any water that flows over.

The water supply valves are located behind the toilet. In most cases, using the plunger will clear blockages.

If you continue to have problems, contact Guest Services immediately.

Charges may be incurred if a plumber is called and the issue was a result of guest mis-use or carelessness.