If you are expecting visitors, advise them of your Suite Name, which is included in your Arrival Letter.
To gain access to the building, your visitors select Your Suite Name on the Enter Phone panel and call your suite.
Quick rings on your phone tell you it is an Enter Phone call. Pick up the phone to speak and dial ‘6’ to allow access.
If you are on the phone, you will hear the call waiting beep on the line to signal an Enter Phone call. Press the hang-up button to speak to your visitor, then press ‘6’ to grant access to the building and press the hang-up button to return to your call.
All visitors must register with the Concierge. The Concierge may call to confirm you are at home and to have the guest authorized to enter the property.
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Visitor parking is available on the P1 level in the parking garage and is available on a first come, first served basis. Spots cannot be reserved. A parking permit must be obtained from the Concierge prior to parking. If the car is removed from the parking space and later returned, there is no guarantee a space will be available. Any vehicle parked without a permit will be tagged and at risk of being towed. Please note that DelSuites guests are considered building residents and are not permitted to park in Visitor spaces.
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If parking was not arranged prior to your arrival or if you only need it on occasion, contact DelSuites. Charges may apply. Do not park anywhere but your own assigned parking space or you are at risk of being ticketed or towed. Your vehicle must be registered with DelSuites and you will be provided with a parking tag that is to be displayed on the rear view mirror. To register your car, please email your car details (make, model and license plate) to guestservices@delsuites.com DelSuites will not assume any responsibility for tickets or towing charges if a guest parks illegally. If you find your spot occupied, contact DelSuites immediately at 416-296-8838.
James Cooper Mansion is a pet friendly building. We are permitted a maximum of 2 pets not exceeding 25lbs. Pets must be able to be carried through the corridors and common areas. DelSuites charges a non-refundable pet cleaning fee. This fee only covers the cost of cleaning. Extra charges will apply for any damage to the suite and or furnishings.
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Bikes cannot be brought into the elevators or common areas or stored in your suite/balcony. There are designated Bike storage areas available for a fee. Lockers are available in very limited supply. If you require additional storage space and availability permits, lockers can be rented through DelSuites. Contact your Guest Service Representative for more information.
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James Cooper Mansion offers a luggage cart to assist you with the transporting of your luggage upon arrival and departure or for any larger purchases (grocery shopping, etc) during your stay. You can sign this out at any time from the concierge desk. They are available on a first come, first served basis.
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The amenities are located on the ground floor, 2nd floor and 3rd floor in the mansion at the front of the building.
The Recreation Facility includes an Exercise Room, Men’s and Women’s change rooms complete with steam rooms, Theatre Room, Board Room and Parlour, Billiards Room and Party Room. James Cooper Mansion also offers a patio with Barbeques and Guest Suites that are available for a fee.
Your FOB is used to obtain access to the Fitness Facilities (change rooms and exercise room only).
An adult resident must accompany children under the age of 16 when using the fitness facility and children under 12 are not permitted.
The Party Room and Guest Suites are booked through the management office for a fee. Please call 647-352-1928 for rates and availability.
The Barbeques, Billiards Room, Theatre Room, Board Room can be reserved through the Concierge. Please call 647-343-3747 to book.
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