The Well

Mailing Address and Parcel Delivery

470 Front Street West, Toronto, Ontario M5V 0V6

The mailboxes are located on the ground level behind the elevators. Remember to include your suite number in the address.

20 John St, Toronto ON, M5V 0G5

The mailboxes are located on the ground level before you approach the elevators.  Remember to include your suite in the address

If you are expecting packages from couriers, ensure you have completed the parcel waiver form provided in your arrival envelope. Once completed you will need to present it in person to the Property Management Office located on the P2 level. Packages will be held at the Concierge Desk upon delivery and a notice will be placed on your mailbox and/or a message left in your suite.

Packages for guests staying at 20 John St will be available for pick up from the Concierge Desk at 300 Front St W

Non-Smoking

Smoking is NOT permitted in the suite or on the balcony.

Kindly smoke in designated areas outside of the building.

Smoking in the suite is subject to a $1000 cleaning fee plus any damages.

Smoke detectors are NEVER to be disconnected for any reason. There is a fee for the disconnection and reconnection of fire alarm speakers, smoke detectors, heat detectors and carbon monoxide detectors.

Suite Security/Alarm System

The Concierge is not authorized to allow access to your suite if you lose your keys. Ensure you have them with you at all times and contact DelSuites regarding any suite access matters.

Unlike a hotel, your suite door will not automatically lock when you close it. It is necessary to use your suite key to lock the door when you leave.

Keep in mind that DelSuites manages your suite, but not the property. The Concierge and Property Management personnel are not employed by DelSuites and are not equipped to handle any non-emergency inquiries from DelSuites' guests.

Only authorized DelSuites personnel have access to your suite, as well as Property Management/Concierge to carry out regular building maintenance and in the event of an emergency. When building maintenance activities are required, advance notice will be given to you wherever possible. Please watch for notices posted in elevators, corridors or delivered directly to the suite.

If you would like to use the suite security system, contact Guest Services to arrange for a DelSuites representative to come to your suite to program.

Fire Alarm

When the fire alarm sounds in the building an announcement will be made once the Fire Department arrives on site and determines the nature of the alarm. You may wish to stay in the suite to hear the announcements before deciding to leave the suite. If you decide the leave the suite, first check the door to ensure there is no heat or smoke coming from it. Open the door and if there is no fire or smoke, close and lock the door taking the keys with you. Proceed to the nearest EXIT and take the stairs. The elevators will not be operating during the alarm. Once the alarm has been investigated, an announcement will be made to update the building.

If the door is hot, do NOT open it. Soak some towels with water, roll them and place them at the base of the door. Fill the bath tub with water as well. Call the Concierge at 647-748-7355 or 911 to let them know where you are.

If your smoke detector goes off in your suite, do NOT open your suite door as it may set the building fire alarm. If cooking, turn on the fan over the stove top and turn off the heat source. You can also open the balcony door for air circulation. The Concierge may contact you to reset the alarm panel in your suite. Contact DelSuites if there are any damages to report.

Use of Sofabed

Sofabed linens are in the bedroom closet. Please ensure that the mattress cover is used and that the linens and mattress cover are NOT left on the sofabed when not in use. When sofabed linens are used, leave them out of their package and Housekeeping will replace them on your next cleaning day.

Furniture Location

The furniture in your suite has been placed in the optimal location for each piece. Any relocation of furniture does require the authorization and presence of a DelSuites representative. Special requirements will be considered.

Due to damage to walls, we cannot permit guests to hang additional items on walls or to relocate wall art in the suite.

Damages and Missing Items

A thorough inspection was completed prior to your arrival. We ask that you take a moment to walk through your suite and contact our office should you find any deficiencies.

We do not charge for minor breakage of dishes but would ask that you call us or simply leave a note for the housekeeper if you break a glass or similar item, so that we can replace it for you.

On your departure date, a written inspection will be done to report any damages or missing items. DelSuites agrees to provide you with immediate notification of any found damages or missing items and will advise you of the cost for repair or replacement where necessary.

Personal Items and Insurance

Our suites are designed to provide temporary accommodation. We cannot, therefore, provide space for your own furniture. If you are between permanent homes, we must also ask that you arrange an alternate location for any large containers or boxes that must be stored, other than your luggage.

Your personal belongings are not insured under DelSuites contents and liability policy. Your home insurance would apply; if you do not have home insurance at this time, we suggest you contact an insurance company to arrange temporary coverage of your personal belongings, as DelSuites cannot be held responsible for them.

Departure

You will be contacted 14 days prior to your scheduled departure date to confirm or extend your departure. You will also be given a departure notice on your last scheduled cleaning prior to departure.

Departure time is 10:00 AM.

If a later departure time is required, please advise us as soon as possible.

Please note, we cannot always guarantee a later time.

Before you depart, go through the suite, checking drawers and closets for any personal belongings. Remove any food items from the fridge/freezer and cupboards and throw any garbage/recycling away.

When you are ready to leave secure the suite and deposit the keys into the envelope you were given when you received your departure notice. Extra envelopes are available in the suite. Follow the departure directions for returning the keys.

Any lost and found items left behind in the suite will be held for 30 days only. We will make every effort to contact you if anything is left behind.

Extending or Shortening Your Stay

14 days' notice is required to cancel a reservation, depart earlier than scheduled, or change arrival to a later date. 30 days' notice is required to change or cancel a Group Reservation (5 suites or more) or Long Term Reservation (stays of 3 months or more).

Travelling With Children

DelSuites has cribs and child safety items to make your child's stay with us safe and enjoyable. We provide latches for balcony doors, edge guards for sharp corners, high chairs, play mats and cribs. While we can offer many items at no extra cost, charges will apply for cribs, high chairs etc. Contact Guest Services for more information.