Hullmark

Housekeeping

Housekeeping is provided bi-weekly and your scheduled day is listed on your Arrival Letter. We will remove any garbage/recycling, make the beds with fresh linen, replace towels, dust, sweep, vacuum and mop the floors. We will also replenish your supply of bathroom and facial tissue and garbage bin bags on housekeeping day, throughout your stay.

Our bi-weekly cleaning is intended to help our guests maintain the suite. Dish washing, daily garbage/recycling removal and personal laundry are the Guest's responsibility. Please clean spills in the kitchen as they happen. Adjust stove/oven temperatures to prevent spill over. If your suite has a ceramic stove top, please wait until the stove cools and immediately wipe up any spills. Use the overhead hood fan when cooking. Open a window if cooking heavily aromatic foods. Wash dishes and cookware regularly to avoid food build up and replacement.

Contact your DelSuites representative with any extra or special cleaning requests or concerns.

Please note that if you have arrived the day before or are departing the day after a scheduled suite cleaning, your suite will NOT be receiving service.

If you need to wash the above items between housekeeping days, please take care to wash whites with whites only to prevent discolouration and damage.

We also ask that you not use DelSuites linens for cleaning purposes. Any stains or damage to the linens caused by the guest will have charges applied.

Personal Items

We may move items on counter and table tops to allow for proper cleaning. As such, your items may not end up in the exact same spot. If your bathroom has a medicine cabinet or drawers, we would suggest that you place personal toiletries there.

To facilitate linens changes, vacuuming and dusting, please note, Housekeeping will not handle any personal items. If there are too many items or items of a delicate nature, they will not clean the surfaces beneath. Fresh linens will be left behind for you to replace.

Guest Services will reach out to you if there is ever a concern.

Please advise DelSuites if you are using your own linens. We promise to do our best to ensure we do not take your linens when we clean but mistakes can happen.

We may place any food or drink debris in the garbage. If there is a food item you prefer to keep on the counter, such as fruit, please place it in a container or store it in a cupboard on cleaning day, to avoid confusion.

If we are uncertain, we will not touch the items and a member of the Guest Services Team will reach out to you

If you have a specific question about our housekeeping approach, please contact us

Maintenance

We have listed some preventative maintenance items to be aware of in order to avoid damage to the suite that could be deemed your responsibility.

Climate Control

Heating and air conditioning are switched seasonally by central building equipment. This changeover is pre-scheduled by building maintenance. The individual suite controls will adjust the levels of heating and cooling, but will not allow a change from heating to air conditioning or vice versa. Notices will be posted in the building advising of changeovers.

The recommended temperature settings are a minimum of 65 degrees for cooling and a maximum of 75 degrees for heating. Please keep the windows closed when operating the heating and cooling unit. The units are maintained and serviced seasonally by the Building Corporation.

Thermostats are to be set to AUTO. If the fan runs continuously on a lowered setting, there is a risk of freezing in the coils. It can cost upwards of $1500 for repair.

In the colder months, there is a chance of condensation forming around the windows if the suite is kept too warm. Here are some helpful tips to minimize the condensation and any possible damage in the unit:

• When cooking turn on the exhaust fan above the stove.
• When taking a bath or shower ensure the ERV system is on in the washroom on the maximum (red).
• If the condensation is quite bad we suggest running the exhaust fan for a few hours.
• Slightly open the window or door for 5-10 minutes to let outside air circulate inside the suite but be sure to close after the 5-10 minutes.
• If you have humidifiers please try to avoid using these during extreme cold weather as it increases the amount of condensation.

If you have any problems with your heat or A/C, please contact your Guest Services Representative.

Appliances

Please do not leave the stove unattended when cooking. Clean spills as they happen. Do not leave the suite when the dishwasher or washing machine is in operation. Watch for and report any leaks immediately. Use the appropriate soap for the dishwasher and washing machines. We have left a small start-up supply of dishwashing liquid and dishwasher powder. Using the incorrect soap can cause the machines to overflow and leak. It is very important to clean the lint trap inside the dryer after each use as this can be a fire hazard. The lint trap can be found on the inside at the front of the machine.

Garbage and Recycling

Housekeeping will remove the garbage and recycling on your scheduled cleaning day. To maintain the freshness of your suite and to prevent insect activity, we ask for your cooperation in removing your garbage and recycling regularly throughout the week. The garbage chutes are centrally located in the corridor on each floor. In consideration of other residents, the chute is to be used between the hours of 8 am and 10 pm. Extra costs may be incurred if excessive amounts of garbage or recycling are left for Housekeeping to dispose of. To facilitate proper cleaning of your suite, please remove all refuse and recycling materials (glass, plastic, tin and paper) from your suite on a regular basis. Recycling and Organic items can also be taken to the garbage chute on your floor to be disposed of correctly by using the bi-sorter. Hullmark uses a three component sorter that is incorporated into a single waste/recycling chute. Each floor has one intake door equipped with 3 option buttons that can be set for one of three categories: blue bin, garbage and organics.

Water

Do not let water accumulate or sit on the floor. Water can cause damage very quickly. Clean any water spills immediately. If you have a leak, report it immediately to your Guest Services Representative. Keep the plastic shower liner inside the bathtub during a shower and leave it there until it has completely dried. There are NO floor drains in the bathrooms. There is a bath mat on the side of the tub to stand on after stepping out of the tub. There are no exhaust fans in the bathrooms and instead Hullmark offers an Energy Recovery Ventilator. A switch is located in each bathroom and it is important to keep this system on at all times.

Energy Recovery Ventilator

The ERV system is an innovative system that allows better air-quality by delivering fresh air directly into your suite. It is controlled by the wall mounted touch pad in the bathroom. There are 4 modes (Yellow light for minimum, Red light for maximum, Green light for recirculation and no light for off). It is suggested to keep the system on YELLOW regularly, RED if you have condensation in the suite, pets or there are a larger number of residents in the suite and GREEN if you will be away for an extended period of time. The ERV system is ONLY to be turned off for maintenance. DelSuites is responsible for the regular maintenance of this unit.

Toilet Issues

When flushing the toilet, hold the handle of the toilet long enough to completely clear the bowl. Please be mindful of the amount of toilet tissue used. If the toilet is clogged, use the plunger. It is placed beside the toilet in the main bathroom of each suite. If the water level continues to rise, turn the water supply OFF immediately and place towels on the floor to absorb any water that flows over. The water supply valves are located behind the toilet. In most cases, using the plunger will clear blockages. If you continue to have problems, contact your Guest Services Representative immediately. Charges may be incurred if a plumber is called and the issue was a result of guest mis-use or carelessness.